Salt & Pepper Catering
“CUSTOMER SERVICE” AWARD
Customer service is at the forefront of this business. They believe in:
- Offering value in their customers’ eyes: exciting menus with mid-level pricing, waiving delivery fees, and offering half-price meals for children.
- Surprise! To cultivate lifelong customers, they make a habit of creating surprises.
- Phone etiquette: Being polite, courteous, listening well, and showing enthusiasm for their customers.
They offer valuable things that are important to their customers, which impacts customer relationships and results in word-of-mouth advertising and repeat business. Ensuring the customer experience is seamless with availability, scheduled event meetings, acting on feedback, and leading by example. If management demonstrates a high regard for making customers happy, employees recognize and follow suit. They practice doing the little things right by offering complimentary extras, accommodating unique requests, and attending to simple things like organizing shoes at the front door for clients.
Believing that an employee’s actions are the most powerful part of a customer’s experience, they live by their guiding principles:
- Training their standards for customer interaction are set and adhered to, trusting that one-on-one positive interaction with an employee shows the character and passion within an organization.
- At every event, employees are reminded to smile and exude positive energy.
- They are trained to never let the customer leave feeling annoyed or taken advantage of but instead feeling valued.
- Regular check-ins with employees take place to ensure they understand the standards. Meetings will begin with constructive criticism and finish with positive reinforcements. Employees leave knowing where to improve and feeling good about what they have done well.
Dave & Susie of Salt & Pepper truly lead by example and ensure their customers have the best experience. Congratulations to Salt & Pepper for this year’s Customer Service Award!
Sponsored by TD
